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Frequently Asked Questions

I am a job seeker

What is SuperCareer?

SuperCareer is an innovative recruitment and job-matching platform that connects job seekers with the best-fitting jobs and companies. We provide job postings, predictive assessments, ranking and matching job applicants to jobs, and career support.

SuperCareer makes it possible for job seekers to find the perfect jobs by enabling them to stand out based on their unique personal characteristics, not just from information contained on a resume or their ability to interview. SuperCareer helps job seekers to find the best-fitting jobs using the results of assessments that measure their personality, work values, and critical thinking abilities.

SuperCareer’s advanced technology enhances the traditional resume by quickly providing companies ranked lists of qualified applicants and fit information, which will enable them to make more informed and accurate hiring decisions.

Why is it so important for me to take the assessments?

By taking our proprietary, predictive assessments, you will stand out above the rest in a large pool of applicants. Fully completed profiles enable us to rank you against other job applicants and match you to the ideal jobs and companies. Employers will notice you more quickly as compared to others who do not take any assessments.

Also, all of our assessments are designed to provide valuable insight into yourself as an individual. You will learn about your own personality, values, and abilities and how they relate to your work life. Further, having this information may open doors to new career opportunities you haven’t even considered.

What happens after I complete the assessments?

Once you complete your full job seeker profile and take the assessments, you can search for and apply to jobs. The results of the assessments will be used to rank you against other applicants, allowing employers to find you faster. As well, you will learn how closely you match to both the job you applied for and the company.

What happens after I apply to a job through SuperCareer?

After you have completed your profile and applied to a specific job, the company you applied will be able to review your resume, see your company and job match information, and where you fall on the ranked applicant list. The company will make initial contact with you.

If I already have a job, what can you offer me?

SuperCareer gives immediate feedback to passive job seekers like you after completing one or more of the assessments. You may return to the SuperCareer site as often as you like, and the valuable information you obtain fosters self-discovery and self-development, which will serve to enhance future job searches and application processes.

Who can view my SuperCareer resume and/or profile?

Only the companies to which you have applied will be able to view your resume and profile details. Your individual assessment results will never be shared with employers.

What information will companies see?

When you apply for a job, companies will be able to see the info you filled in on your “my resume” section and/or your uploaded resume. Your assessment data and personal info section (in the Account Settings area) will not be visible to anyone at the company, including recruiters or hiring managers.

How can I contact you?

You can contact our support team by clicking the green 'Help' button on the bottom right of any page, or you can send us an email directly via the contact us page.

How do I create an account with email?

  • Click ‘Sign Up’ on the top of any page.
  • Fill in the first name, last name, email and password (then retype the password).
  • Click ‘Sign Up’.
  • Then please check your email address. We’ll have sent you a verification mail.
  • Check your inbox and click on the mail we sent.
  • Click ‘Verify’ in that mail and it’s done!

If you don't receive our ‘Verify your SuperCareer job seeker account’ email:

  • Check your email's junk/spam folder.
  • Make sure that the email address you entered was correct. If it's not correct, change it.
  • You can always resend your verification email from your home page.

How do I log in with email?

  • Click ‘Log In’ on the top of the page.
  • On the pop-up screen, write down your information and click ‘Log In’.
  • Our system will detect your SuperCareer registration mail address and log you in.

How do I create an account with my resume?

Creating an account with your resume is the fastest way to create an account.

  • From main page or while applying for a job, click ‘Upload Your Resume’.
  • Click ‘Click here to add your resume’.
  • Choose your resume and click ‘Continue’.
  • Our resume parser will identify your resume fields and fill related fields on your profile.
  • The next screen will be ‘Update Your Information’ screen. Only thing you need to do is to update your information if you need.
  • Then please check your email address. We’ll have sent you a verification mail.
  • Check your inbox and click on the mail we sent.
  • Click ‘Verify’ in that mail and it’s done!

If you don't receive our ‘Verify your SuperCareer job seeker account’ email:

  • Check your email's junk/spam folder.
  • Make sure that the email address you entered was correct. If it's not correct, change it.
  • You can always resend your verification email from your home page.

How do I create an account with LinkedIn?

  • Click ‘Sign Up’ on the top of any page.
  • Click ‘Connect with LinkedIn’.
  • A new popup will appear and ask your permission to create your account.

How do I log in with LinkedIn?

  • Click ‘Log In’ on the top of the page.
  • On the pop-up screen, and click ‘Connect with LinkedIn’.
  • Our system will detect your SuperCareer registration mail address and log you in.

I forgot my password. What do I do?

  • On our log in screen, you can see the 'Forgot Password' link.
  • Enter your SuperCareer account’s email address.
  • Click 'Send' and we'll send you a resetting link for your password.
  • Check your mail inbox and open the “Reset your SuperCareer Password” mail.
  • Click ‘Reset Your Password’ to see the ‘Reset Your Password’ page.
  • Write down your new password and click ‘Reset’.

You can use your new password to log into your account.

If you don't receive our ‘Reset your SuperCareer Password’ email:

  • Check your email's junk/spam folder.
  • Make sure that the email address you entered was correct. If it's not correct, change it.
  • You can always resend your ‘Forgot Password’ email from log in screen.

How do I complete, enhance, or update my profile?

You can complete your profile with these simple steps:

  • Log into your account.
  • If you are already logged in, go to your home page by clicking ‘Home’ at the top of the page.
  • Click ‘My Resume’ on the menu.
  • Click the field you want to fill in or update.
  • Click ‘Save’ for new entries and ‘Update’ for previously filled info and that’s it.

How do I add/remove a profile picture?

  • Log into your account.
  • If you are already logged in, go to your home page by clicking ‘Home’ on top of the page.
  • Click to ‘My Resume’.
  • Click the field next to your name.
  • Choose your profile picture.
  • You can resize your picture on the pop-up screen.
  • Click ‘Save Image’ and that’s it.

To remove a picture, just click on your profile picture again and click ‘Okay’ on the “Do you want to remove this picture?” popup.

How do I download my SuperCareer resume?

  • Log into your account.
  • If you are already logged in, go to your home page by clicking ‘Home’ on top of the page.
  • Click to ‘My Resume’.
  • On the right side of your name, click the button which is ‘Download your SuperCareer resume’.
  • .pdf version of your resume will be generated and ready to download soon.

How do I search for a job?

With or without logging onto SuperCareer, you can see every single job ad in our system. To search a job:

  • On the main page click “Browse all jobs”,
  • If you logged in, click ‘Search Jobs’ on the top of the page, it redirects you to the job search page.
  • On your home page (if you logged in), click the search bar and write down the criteria you are searching for and click ‘Find’.
  • On the job search page, you can search for jobs according to their title, location, experience level, industry, work type and company name. Write down your search criteria and click ‘Find’.
  • There is an option to include or remove previous submissions from the job search page.
  • The system automatically sorts jobs according to their posting date. If you click on ‘Newest’, and choose ‘Popularity’ you can sort jobs based on how many users viewed that job posting.

How do I apply for a job?

In order to apply for a job, you must register with SuperCareer and verify your account.

  • Log into your account.
  • Then search for a job and click on a job you want to apply for.
  • In the job search page or job description page, click ‘Apply’ and you’ll see a pop-up screen which says “Submit Your Application”.
  • Click ‘Submit Now’ to submit your job application.

If your profile is not sufficient enough or if you didn’t upload your resume, you will see “Submit Your Application” popup. Simply click ‘Update Your Profile’ to fill in or update your profile or click to ‘Upload Your Resume’ and submit your application.

How do I add or remove a job to my favorites?

On the job search page or in a job description page, you’ll see a ‘Star’ next to the job title. Click on that star and that’s it. You favorited a job.

If you are not signed in and click on star, log in popup will appear and when you sign in, that job will be favorited.

If you want to remove a job from your favorites, click that ‘Star’ again.

How do I see my favorite jobs?

  • Log into your account.
  • If you are already logged in, go to your home page by clicking ‘Home’ on top of the page.
  • In your home page menu, click ‘Favorited Jobs’. This where you can see your all, available, and submitted favorite jobs.

Am I able to view my previous applications?

Yes, you are able to see all of your previously submitted and expired applications by following the steps below.

  • Log into your account.
  • If you are already logged in, go to your home page by clicking ‘Home’ on top of the page.
  • In your home page menu, click ‘Applications’. This where you can see your all, submitted and expired applications.

What is profile strength?

Profile strength indicates the extent to which your profile is complete. You can build a stronger profile and increase your chances of being noticed and/or contacted by companies by filling out or uploading your resume and taking one or more of our predictive assessments: Happiness Profiler, My Personality and The Critical Thinker.

How do I upload my resume?

  • Log into your account.
  • If you are already logged in, go to your home page by clicking ‘Home’ at the top of the page.
  • Click ‘My Resume’ on the menu.
  • Click ‘You can upload your personal resume by clicking here’ below your profile picture.
  • Choose your resume and click ‘open’.
  • Your resume will be uploaded automatically.

To remove your resume, simply click ‘remove your uploaded resume’ button on my resume section.

How do I find account settings?

  • Log into your account.
  • Click to your name on top of the page to see your account menu.
  • Click ‘Account Settings’ to change your settings.

How do I change my privacy settings?

  • Log into your account.
  • Click to your name on top of the page to see your account menu.
  • Click ‘Account Settings’.
  • Click ‘Privacy Settings’ from the menu.
  • You can change your profile visibility settings from this page.

How do I change my personal information?

  • Log into your account.
  • Click to your name on top of the page to see your account menu.
  • Click ‘Account Settings’.
  • Click ‘Personal Info’ from the menu.
  • You can change your date of birth, gender, marital status, veteran status, ethnicity and work authorization information from this page.

What is the Happiness Profiler?

The Happiness Profiler is an important assessment that allows you to describe what you value about a company and about a specific job for which you may be applying. The results are used to provide you and the hiring company with valuable fit (or match) information that will enable you to decide if the company and job are right for you.

What is the My Personality?

My Personality is a fun, engaging assessment that will provide you with your individual personality profile on 5 key dimensions, such as Openness to Experience, Extraversion, and Conscientiousness, among others. The results of this assessment are used in our ranking system, which works automatically to get you noticed by companies.

What is the The Critical Thinker?

The Critical Thinker is an important assessment that measures your aptitudes in different areas, such as numerical, verbal, and analytical. Based on your results, you may rise higher within the hiring company’s ranked applicant list.

What is My Career Interests?

Found under the “Explore Careers” menu button in your account on the website, My Career Interests is a short, fun assessment that identifies your interests in certain areas, provides you with a personalized interest profile, and then allows you to explore careers that may be best suited for you. This assessment is for career exploration only and does not factor into the ranking or matching system for hiring purposes. As with all other assessments, the results will not be shared with anyone.

I am an employer

Why should I use SuperCareer?

Resumes are no longer enough and can be very time consuming to review, especially when you have a high volume of job applications. With SuperCareer’s predictive assessments and algorithmic ranking and matching, companies can quickly identify the best talent from a pool of many applicants.

SuperCareer provides employers with a ranked list and fit information on all job applicants, so less time will be spent keyword searching, narrowing down many resumes, and choosing whom to move to the next step in the hiring process.

Using SuperCareer’s breakthrough, algorithmic system, you will reduce time to recruit and recruiting costs, and may increase the likelihood of hiring a loyal, very good performer and potentially reduce turnover. SuperCareer’s scientific, predictive technology helps companies find the best overall fitting candidates.

Are you a job board?

No, SuperCareer is a job matching platform. While we do offer companies the capability to post jobs and job seekers the opportunity to search for jobs, we are much more. We offer predictive assessments that power our proprietary algorithms allowing companies to quickly access ranked lists of qualified applicants and providing valuable match information to both the hiring company and the job applicants.

Why do you have assessments?

By requiring job applicants to take one or more of our predictive assessments, we will then be able to provide you with a ranked list of applicants and match results, allowing you to choose right from the top with a short list of the top applicants. This will save you a lot of time and effort. No longer will you need to spend days or weeks keyword searching and sifting through large numbers of resumes.

What assessments do you have on your platform?

Presently, we have three predictive, scientifically validated assessments. They are:

  • My Personality - an assessment that provides an individual’s personality profile.
  • The Happiness Profiler - an assessment that provides match information on how well a job applicant “fits” with both your company’s culture/values and the requirements of the job for which you are hiring.
  • The Critical Thinker - a cognitive aptitude assessment that is predictive of successful job performance.
We also have a career exploration-based assessment, known as a Career Interest Profiler that profiles an individual on their work-related interests and then provides a list of occupations to explore that align with those interests.

Who develops your predictive, scientific-based assessments?

They were built, validated, and maintained by leading experts, such as industrial-organizational psychologists, scientists, and statisticians. Our assessments are engaging, professional, and predictive. They power our ranking and matching algorithms.

Is it easy to create a company account?

Yes. It is very simple and quick. Here is a list of the steps:

  • On the employer main page, click ‘Let’s Get Started’.
  • Fill in your first name, last name, company email address, and choose a password. Also, include additional information, such as company name, contact phone number, and company location/address. The more information you complete, the better our system will work for you.
  • Click ‘Create Account’.
  • Check your email account to make sure you receive the verification email.
  • Open the email and click on “Verify,” and you are done!

How do I sign in?

  • Go to the SuperCareer.com and click ‘Sign In’ on the top of the page.
  • On the pop-up screen, enter your login information and click ‘sign in’.
  • Our system will detect your SuperCareer employer registration email address and sign you in.

I forgot my password. What do I do?

Go to the SuperCareer.com and click to the ‘Sign In’ button.

  • Click on the ‘Forgot Password’ link.
  • Enter your SuperCareer employer account email address.
  • Click 'Send' and you will receive an email containing a link to reset your password.
  • Check your inbox and open the “Reset your SuperCareer Password” email.
  • Click ‘Reset Your Password,’ which will pull up the ‘Reset Your Password’ page.
  • Enter a new password and click ‘Reset’ and you are all set. You can use your new password to sign into your employer account.

If you do not receive our ‘Reset your SuperCareer Password’ email:

  • Check your email's junk/spam folder.
  • Make sure that the company email address you entered was correct.
  • If you have tried all of the above and are still unable to change your password or login, please contact our support team.

How do I complete or update my company page?

You can complete or update your company page by following these 3 simple steps:

  • After you sign in, go to your home page by clicking ‘Home’ at the top of the page.
  • Click the field(s) you want to complete or update.
  • Click ‘Save Changes’ and you’re all set.

How do I preview my company page?

You can check your company profile page at any time by clicking “View Company Page” from your home page.

To add your logo:

  • After you sign in, go to your home page by clicking ‘Home’ at the top of the page.
  • On the “Edit Company Page,” click on the “Company Logo” field.
  • Choose your company logo by uploading it from your computer.
  • Once the logo appears, you can resize it to your liking within the pop-up screen.
  • Click ‘Save Image’ and you’re all set.

To delete your logo:

Click on the logo and click ‘Ok’ in the “Do you want to remove this picture?” popup window, and the logo will be removed.

How do I post a job ad?

You can easily post a job once registered, verify your account and logged into your company’s profile page. Below describes the steps you can take. If you need additional assistance, please contact our support team.

  • You can easily post a job if you click ‘Post a Job’ from your home page, job postings menu, expired jobs menu, or your account menu.
  • If you don’t have an existing job posting you’ll see job posting steps.
  • If you have an existing job and want to clone it, you can click: ‘Clone your Existing Job’. Otherwise, click ‘Create New Job’.
  • The following information is commonly included in a typical job posting:
    • Job Title
    • Job Location
    • Experience Level
    • Type of Work
    • Associated Industries
    • Image for Your Job Posting
    • Job Description
    • Responsibilities & Qualifications
When you complete the steps, you’ll see a review screen.
You can publish your job posting by clicking on ‘Publish Now’ button.
You can also edit or delete your draft via review screen.

How many jobs can I post?

As many as you want, with the first 5 being free of charge.

What happens if my job posting expires?

You can always extend your job postings. You will never lose applicants because of expired job postings.

How can I extend my job postings?

  • Sign in to your account.
  • Go to your home page by clicking ‘Home’ at the top of the page.
  • Click ‘Expired Ads’ on the menu.
  • Click the job posting you would like to put live.
  • Click ‘Put It Live.’
  • If you have credits available, when you click ‘Post Job’ it will be published immediately.
  • If you do not have the credits, purchase the credits you need, and then post your job(s).

How long does it take for my job posting(s) to appear on the website?

Very quickly. For free postings, once reviewed and verified, it will go live. For those jobs posted using paid credits, they will go live immediately.

My job posting is not showing up. Why not?

If you are using one of your free job postings, it is being reviewed and verified by our team. It will go live soon. If you are using paid credits and your ad does not go live immediately, please contact our support team.

How do I search applicants that have applied to our job(s)?

If you would like to see the applicants of a live or on-hold job posting(s):

  • Click ‘Job Postings’ from the menu.
  • Click the job that you would like to see the candidates.
  • Click ‘Available Applications’ on the right side of the screen.
  • On that page, you can search, filter candidates and ask them to complete missing assessments.

If you would like to search the applicants for one of your expired job postings:

  • Click ‘Expired Jobs’ from the menu.
  • Click the job that you would like to see the candidates.
  • Click ‘Available Applications’ on the right side of the screen.
  • On that page, you can search, filter candidates and ask them to complete missing assessments.

Will I receive alerts for actual applications made to my job posting(s)?

Yes. Our automated system will email you with information on the number of applications to your job posting(s).

To get the maximum benefit from SuperCareer, what is the minimum amount of information I should provide about my company and job posting(s)?

For your job postings, you should provide:

  • Job Title
  • Job Location
  • Experience Level
  • Type of Work
  • Associated Industries
  • Image for Your Job Posting
  • Job Description
  • Responsibilities & Qualifications

For your company profile, you should provide:

  • Name of job poster
  • Address/Location
  • Phone number for the recruiter or hiring manager
  • Responses to the Person Organization Match items
  • Company industry
  • Company website
  • Company size

Can I contact job applicants directly?

Yes. Contact information is available to you in the applicant’s profiles. You may contact them via email or by phone.

How do I correct or revise my job posting that is currently live on the SuperCareer site?

You can update or revise your live postings by following these steps:

  • After you sign in, go to your home page by clicking ‘Home’ at the top of the page.
  • Click ‘Job Postings’ from the menu.
  • Click the job posting that you would like to update.
  • Click ‘Edit’.
  • Update your job posting and then click ‘Update Live Job’.

What information on individuals that apply to my posted job(s) are available to me?

  • Applicant ranking and match information based on applicant’s completed profiles.
  • Applicants’ resumes.
  • Contact information.

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