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Job Description


The Learning & Development Training Manager will work with the Director, Store Training to support leadership and soft skills training needed to support all Toys”R”Us and Babies”R”Us store locations.  This role needs to be able to translate content into effective, engaging, and compelling training materials that will aid the stores in driving sales and customer service. The individual must be able to work in cross-functional teams, prioritize tasks accordingly, adhere to short deadlines and think creatively.  This role will focus specifically on the below responsibilities:

  • Creation,management and enhancement of all store-level (Store Manager, Assistant Store Manager, Department Supervisor) leader onboarding, leadership, and soft skills training. Ensure that all existing and new store leaders have the tools, knowledge, and resources needed in order to perform their jobs effectively.
  • Partner with HR business partners, store leaders and field leadership to assess current learning and development needs through, but not limited to, surveys, interviews, store visits.  Ensure training programs and materials continue to be current, relevant and best serve the strategic needs of the business.
  • Researches vendors for externally-facilitated courses and maintains positive relationships with existing vendors
  • Research & Development – conduct periodic surveys, research new training techniques and best practices, explore innovative ways to deliver training content with a focus on new technology and systems to ensure consistency across all store teams.  Utilize data and feedback to help determine course of action, ROI and future needs. 
  • Provides delivery support (including, but not limited to: job aids, instructor-led training, learning activities, e-learning content, tools, reference guides, participant guides, facilitator guides, etc.) that speak to social and collaborative learning across multiple generations within the  workforce.
  • Engages in basic learning management system (LMS) administration; e.g., class enrollments, progress reports, attendance tracking, etc.
  • Supports the development and execution of cross-functional learning & development projects with the broader Organizational Development and Learning team.

Responsibilities & Qualifications


  • Minimum of 4-6 years of increasing responsibility in a Human Resource environment, with at least 2 years in Learning & Development strongly preferred
  • Bachelors degree in HR, Business, Adult Learning or related field a plus
  • Retail store training experience highly desirable
  • Track record of designing and executing successful training programs that drives culture and business results
  • Excellent leadership skills
  • Proficient in MS Office applications, such as MS PowerPoint, MS Word, and MS Excel
  • Instructional  Design Experience preferred using Adobe Photoshop, Illustrator, Captivate; Articulate Storyline2, etc.
  • Experience delivering learning content in virtual environments
  • Experience in delivering poised and polished presentations to large groups
  • Strong organizational skills; proven ability to handle multiple major projects simultaneously, and deliver results
  • Excellent verbal and written communication skills with a high degree of professionalism
  • Ability to make decisions based on data, research and trend information
  • Prioritize and multi-task multiple projects successfully to completion
  • Resolve problems, handle conflict and make effective decisions under pressure
  • Work independently and within a team environment in a fast-paced, high energy environment
  • Organize, schedule and follow instructions
  • Be resourceful, assertive, detail oriented, energetic and highly self-motivated

About Toys R Us

NJ, Wayne, United States
Toys“R”Us, Inc. is relentlessly striving to be the best toy and baby products retail company in the world. It has solidified its position by offering a differentiated shopping experience through its family of brands. Today, merchandise is sold in 880 Toys“R”Us and Babies“R”Us stores in the United States, Puerto Rico and Guam, and in more than 780 international stores and more than 245 licensed stores in 37 countries and jurisdictions. With e-commerce sites including and, the company provides shoppers with a broad online selection. In addition, the company is committed to serving its communities as a caring and reputable neighbor.
Job Type

Full Time


Toys R Us


Mid Level




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